At Knock (operated by Rusafy), we respect your right to control your personal data. If you wish to delete your account and remove all personal information associated with your account, please follow the instructions below.
What happens when you request deletion?Your request is reviewed by our team and your account is then permanently removed. Your profile data, registered phone number, address details and notification settings are deleted within 30 days. Deletion is permanent and cannot be undone. You can keep using the app until your account is removed, and you can withdraw the request at any time before then.
Option 1: Request Deletion in the App
Open the Knock app on your device.
Open the Profile menu.
Tap Delete Account.
Tell us briefly why you are leaving, then tap Request Delete.
You will see a confirmation that your request has been received. To withdraw it, open Delete Account again and tap Withdraw request.
Option 2: Request Deletion via Email
If you cannot access the mobile application, you can request account deletion by emailing our support team directly.
Email Account Deletion Request:
Send an email to knockbd.app@gmail.com with the subject line Account Deletion Request - [Your Registered Phone Number].
Email Template:
To: knockbd.app@gmail.com
Subject: Account Deletion Request
Hello Knock Support,
I would like to request the permanent deletion of my Knock account and associated personal data.
Registered Phone Number: +8801XXXXXXXXX
Name: [Your Name]
Data Retention Details
Types of data deleted: Profile name, phone number, saved delivery addresses, FCM notification tokens, and your sign-in account.
Types of data retained temporarily: Transaction financial records required by local tax or accounting laws may be retained for up to 90 days in an anonymized format, with no link back to you.
How long it takes: Requests are actioned manually, normally within a few days and always within 30 days.
Contact Us
For any questions regarding data deletion or privacy practices, reach out to us at: